Shipments
The shipping costs vary depending on the weight of the products ordered and the country of destination, these are automatically calculated during the order process, you can check the exact amount as the virtual shopping cart is filled. The delivery of all purchases will occur on the business day following receipt of the order, while in the case of payment by bank transfer on the following business day of receipt of cleared funds. The delivery of the ordered products will be made to the shipping address that the customer has indicated in the order form. Depending on the target area, deliveries may take place in a period of time ranging from 2 to 10 days, excluding circumstances. Deliveries to large quantities (over 30 kg) or in countries where it is not expected to ship, please contact us directly at the following email address info@firria.com to receive a personalized.
In order to ensure timely delivery (delivery 9-17 hours), we recommend entering an address where our couriers will certainly find someone to delivery. The customer will receive the tracking number on his expedition in the email of acceptance and/or by email sent directly from the courier, to enable him to follow the shipment to delivery by consulting the website of the courier. In addition, providing a contact telephone number in your shipping address form, you will be directly contacted by our couriers in case of non-delivery.
If the package is presented damaged upon delivery, we advise the customer to accept the package with reservation or not to accept and send timely communication info@firria.com.